Avaya IX Workplace for Mac. Who Can Access This Software. Students, Faculty and Staff. Avaya IX Workplace for Mac is a software application that allows you to use your USC desk phone from a Mac computer when you are working remotely. Avaya Workplace Client registers with IP Office server as a SIP softphone for audio and video calling, and telephony features. The following features are supported: Point to point audio and video calls (make, receive, and end).
Overview of the Avaya IP Office Softphone application. Overview of the Avaya IP Office Softphone application. The Avaya Office extension gives you access to your Avaya Office phone inside Salesforce.com, Google Apps and Office 365. Avaya Office softphone is included for free with your Avaya Office account!
Avaya Communicator is a user softphone application which allows the user to make and answer their calls from a range of telephone devices. Avaya Communicator client software is available Windows and iPad devices. An addition version, Avaya Communicator for Web supported through Google Chrome, is not covered by this documentation.
Details | |
License | See the table below. |
Languages | Dutch, English (UK), English (US), French, Italian, Brazilian Portuguese, Russian and Spanish. |
The features available to the user depend on how the user is licensed for Avaya Communicator and whether the system also includes one-X Portal for IP Office and Voicemail Pro.
Avaya Communicator Mode | |||
Lite Mode | Advanced Mode | ||
Basic Features | •Make calls, hold calls, mute and transfer calls. •System directory. •Local application call log. | •Make calls, hold calls, mute and transfer calls. •System directory. •Local application call log. | |
Advanced Features | – | •User directories and call logs via one-X Portal for IP Office •Presence (XMPP). •2-Party Instant Messaging •2-Party video calls. •Dual extension support. | |
Licenses Required | System License | •Essential Edition | •Essential Edition + Preferred Edition |
User Licenses | •Avaya Softphone | •Office Worker or •Teleworker or •Power User. | |
System Mode | IP Office Essential Edition | Yes | – |
IP Office Preferred Edition | Yes | Yes | |
Client Connection | Support for basic mode features is provided directly by the IP Office system. | Support for advanced mode features is provided by the one-X Portal for IP Office and Voicemail Pro applications. | |
•Client Software
The source for the Avaya Communicator client software depends on the user device. However, since Avaya Communicator is supported on a number of Avaya platforms, in all cases the installer must ensure that they obtain a Avaya Communicator client that specifically states IP Office support.
Windows PC Requirements
For PC requirements refer to the appropriate IP Office installation or implementation manual for the application. For operating system and browser support refer to Operating System Summary.
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Overview
Avaya Workplace is a software application (softphone) that runs on your work computer and can augment your desktop phone or replace it completely. The software application is a great way to take your phone with you as you travel around campus or work from home (via Husky OnNet). If you choose to run the softphone client, it is recommended that you purchase a headset. Tested models can be found in the headset section below. Headsets must be purchased through your standard ordering channels.
Avaya Workplace can be used alongside your desktop phone, accepting/making calls from either. Or you could choose to turn in your desktop phone and only use the Workplace application.
As you use softphone, it is recommended that you use a wired data connected to your computer. Since Wi-Fi is a shared medium, you could experience degraded audio depending on proximity and number of other users sharing the Wi-Fi access point. Some types of network devices, such as firewalls, could impact usability of the Softphone service. Contact customer services for additional information.
Platforms
Avaya Workplace is available for Windows and macOS. Workplace is also available for iOS and Android (from their respective app stores), but these are use-at-your-own-risk (i.e. minimal support from UW-IT due to carrier and roaming inconsistencies).
System Requirements
The supported operating system are these are:
- macOS 10.11 or newer
- Windows 7 Enterprise, Ultimate, and Professional
- Windows 8/8.1 Enterprise and Pro
- Windows 10
Minimum hardware level for Windows workstations are:
- Dual Core or better;
- 2GB RAM (although more is recommended); and
- 1.5GB free hard disk space (3GB free hard disk space if .NET 4.0 is not already installed).
License Details
The Avaya Workplace grants faculty and staff at the University of Washington the right to use the software on University-owned computers and their personal computers only for educational or academic purposes. Once you have separated from the UW you must remove the software from your computer.
- No registration is required
- There is no charge for the software
- UW-IT maintains licensing with Avaya for use with the UW-IT Avaya phone system
Get Software
Download Avaya Workplace after agreeing to the Terms and Conditions.
Get Help
Technical Support
FAQ: Avaya Workplace
Web: https://itconnect.uw.edu/connect/phones/
Email: help@uw.edu
Avaya Ip Office Video Softphone For Machinery
Phone: 206-221-5000; Monday – Friday 8:00 AM to 5:00 PM